Tony Baer leads Ovum Consultancy’s Big Data Research Department. He has seen the internet develop from its early days into mammoth that it is now. He has been working for 25 years providing solutions to online business owners and huge companies on how they can use the internet better to create better profit. He know how big a market AI is, and how huge a business can be built when it utilizes data processing with AI.
In this article, Baer underscores the need for companies to ensure that their employees gain the right skills to manage AI, as well as develop policies that are adequate for a technology-driven business. While Baer is nowhere near to the discussion of the dangers of human-level AI, his message is clear: AI will fail, and it is up to the humans that supervise them to ensure that such failure will only have minimal impact to the company and the clients it serves.
Having the right technology and expertise in place is just the first step in profiting from AI. Ultimately, accountability and repeatability will be the acid test for organizations to master AI, and for that, it means paying attention to people and process.